Returns & Refund Policy
Overview
We want the card you unwrap to be the card you expected. This policy explains when you can return an item to The Legacy Vault LLC, how to do it, and how quickly you get your money back. It forms part of our Terms & Conditions and does not limit any right you have under mandatory consumer law.
All returns start with an email to info@thelegacyvaultcards.com.
Return Window
You have 14 days from the day you receive the item to notify us of a return. Returned goods must then be sent back to us within 14 days of that notification.
Within that window we accept returns where:
- the item does not match its description — wrong card, wrong set, wrong language, wrong grade, wrong certification number, or a condition issue that was not disclosed and photographed in the listing;
- the item arrived damaged in transit (see also our Shipping Policy — transit damage must be reported with photographs within 48 hours of delivery);
- the item arrived incomplete or the wrong item was sent.
Condition of Returned Items
- Sealed product must come back sealed. Once the factory seal, shrink wrap or manufacturer’s packaging is opened, cut or tampered with, the item cannot be returned except where it is faulty.
- Graded cards must come back in the same slab, intact. A slab that has been cracked, opened, sanded, relabelled or otherwise interfered with is not returnable. The certification number on the returned slab must match the one we shipped.
- Raw cards must come back in the condition in which they were sent, in their sleeve and toploader. Cards that have been played with, written on, cleaned, trimmed, pressed or submitted for grading are not returnable.
We photograph and record every item before dispatch, including the certification number of every slab. Returns are checked against that record.
How to Start a Return
- Email info@thelegacyvaultcards.com within the 14-day window with the subject “Return – [your order number]”.
- Include your order number, the item concerned, the reason for the return, and clear photographs: the item front and back, the slab label or certification number where applicable, and the packaging as it arrived if the issue is transit damage.
- Wait for our written return authorisation and return address. Do not send anything back before you receive it — unannounced returns cannot be matched to an order and may be refused.
- Pack the item to the same standard we used to send it: sleeve, rigid holder, cardboard sandwich, box.
- Ship it back with a tracked and insured service and send us the tracking number. Until the parcel reaches us it is at your risk; an uninsured return that is lost or damaged in transit cannot be refunded.
Who Pays Return Shipping
- We pay where the item was misdescribed, faulty, damaged in transit, or the wrong item was sent. We either provide a prepaid label or reimburse the reasonable cost of a tracked, insured return against a receipt.
- You pay where the return is a change of mind, including the EU right of withdrawal, and where you exercise a discretionary return approved under the section below.
Refunds
Once your return arrives we inspect it, normally within 2 business days. We then confirm the outcome by email and issue the refund to the original payment method within 5–10 business days.
- Card (Stripe): refunded to the same card. Your bank may take a few extra days to show it.
- Bank transfer: refunded by transfer to the account the payment came from. We do not send refunds to a third-party account.
- Cryptocurrency: refunded in the invoice currency (EUR or USD) by bank transfer, for the invoice amount. Refunds are not issued in cryptocurrency, because the value of crypto assets moves between payment and refund. The only exception is an error on our side, where we restore you to the position you were in before the payment.
Where the return is our fault we also refund the original outbound shipping. Where it is a change of mind we refund the item price and, for the EU right of withdrawal, the cost of the cheapest standard outbound delivery we offered. Import duties you paid to your own customs authority are not refundable by us; you may be able to reclaim them directly from that authority using the return documentation.
EU Right of Withdrawal
If you are a consumer resident in the European Union, you may withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Tell us by any clear statement — an email to info@thelegacyvaultcards.com is enough — before the 14 days expire.
Return the goods within 14 days of telling us. You bear the direct cost of returning them. We refund all payments received, including the cost of the cheapest standard delivery we offered, within 14 days of receiving the goods back or of receiving proof that you sent them, whichever is earlier.
You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics — for a collectible card, that means inspecting it in its protective holder. As permitted by the Consumer Rights Directive, the right of withdrawal does not apply to sealed goods that have been unsealed after delivery.
Exceptions and Discretionary Returns
- Change of mind on high-value items. Outside the EU right of withdrawal, a change-of-mind return on a high-value item is at our discretion and requires our written approval before you ship. Where approved, you pay return shipping and the item must arrive in exactly the condition sold.
- Not returnable: opened sealed product; cracked, opened or altered slabs; items damaged after delivery; items returned without authorisation; items returned outside the 14-day window; grading outcomes — a card you sent for grading, or a resubmission that came back with a different grade, is not a valid return.
- Counterfeit or altered items are covered by the authenticity guarantee in our Terms & Conditions, which is not limited to 14 days.
Order Cancellation Before Dispatch
If you contact us before the order has been dispatched, we cancel it and refund it in full, using the refund routes described above.
Contact
The Legacy Vault LLC
Email: info@thelegacyvaultcards.com
Website: thelegacyvaultcards.com
